Privacy Policy

Energy Brothers, Inc. — Northern NY

Information We Collect

We collect information you provide when using our services, including your name, address, phone number, email address, and account details necessary to schedule and complete fuel deliveries.

How We Use Your Information

Processing and delivering fuel orders
Sending transactional communications (delivery notifications, invoices, payment receipts)
Customer support and account management
Improving our services

SMS Communications

We may send transactional SMS messages related to your account, including:

Delivery notifications and scheduling updates
Invoice and payment receipts
Account alerts

You may opt in to receive SMS messages by providing your phone number during account setup, payment, or delivery scheduling (online, by phone, or via service agreement).

Message and data rates may apply. Message frequency varies based on your account activity.

Reply STOP to opt out of SMS messages at any time.
Reply HELP for assistance.

Your phone number will not be sold or shared with third parties for marketing purposes.

Data Sharing

We do not sell your personal information. We may share data with service providers who assist in delivering our services (e.g., payment processors, SMS delivery platforms) under strict confidentiality agreements.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections and secure cloud infrastructure.

Contact

For privacy-related questions, contact us at support@ebpropane.com.